- Disclosure of services and user responsibility
- Booking and Payment Policy
- Cancellation and refund policy
- Covid-19 Policy
1. Disclosure of services and user responsibility
Love Lord Howe ABN 33 430 264 343 operates as a babysitting referral service and a baked goods and gift delivery business on Lord Howe Island. This document contains the terms and conditions of our services in regard to the baked goods and gift delivery portion of the business. The terms and conditions in relation to our babysitting referral service can be supplied on request.
Love Lord Howe sells and delivers baked products on Lord Howe Island. Our bakers hold Food Safety Supervisor Certificates and all food handlers have been trained in safe food preparation.
Love Lord Howe also makes a small range of island gifts which are also available for purchase via our website.
By making an order with Love Lord Howe via our online shop or via email, you agree to the terms and conditions in this document
2. Booking and Payment Policy
Securing babysitting on Lord Howe Island can be difficult due to demand. Love Lord Howe does NOT guarantee a babysitter can always be found. Love Lord Howe recommends booking babysitting at least two weeks in advance to avoid disappointment.
Once a babysitter has been found that meets your requirements, Love Lord Howe will email you an invoice for payment. Invoices must be paid within 48 hours of issue, or the babysitter is not secured and may take other bookings.
The babysitting invoice consists of the first two hours of babysitting for each day booked. If your booking is for longer than two hours, all remaining hours are paid at the agreed rate directly in cash to the babysitter on the day. Love Lord Howe will also pass on your original deposit to the babysitter, once the babysitting job has been completed.
Due to Covid-19, some accommodation providers may not allow outside guests such as babysitters in their rooms – please check with your accommodation provider prior to booking any babysitting where part or all of the babysitting will take place in your room.
Evening Babysitting Bookings
Due to the limited dining options, Love Lord Howe highly recommends you make your dinner and babysitting bookings prior to arriving on Lord Howe. Most restaurants on Lord Howe only open three to four nights a week, and with social distancing requirements, restaurants can only accept limited bookings. A current list of operating restaurants is available from the Lord Howe Tourism Association.
Day Time Babysitting Bookings
Some activities on Lord Howe Island, such any boat or fishing tours outside the lagoon or climbing Mt. Gower are highly weather dependent and may be cancelled with little notice.
In order to secure a babysitter for these tours, Love Lord Howe will take payment for the first two hours of your booking only, with the rest of the booking is payable in cash directly to the babysitter on the day. Should your tour be cancelled within the 24 hour notice period, the two hours babysitting paid becomes non-refundable. Babysitters are NOT obligated to re-schedule your booking, but may do so depending on their individual schedules and circumstances.
If you are unsure how long you will need a babysitter for, please confirm your tour length and travel time required to collect your child(ren) with your tour operator prior to booking a babysitter. If you require babysitting for something other than an organised tour, please contact us for help with appropriate babysitter booking times.
Babysitters will allow a ten minute grace period for you to return to collect your child(ren). Should you arrive later than ten minutes, babysitters will request a late collection fee, which is equivalent to their hourly rate of babysitting – $35 for two children or $45 for three children. This is to be paid in cash to the babysitter on the day.
If there is a potential for a large time difference between when you are scheduled to arrive back, please inform us at your time of booking and also your babysitter on the day. Some tours, such as climbing Mt. Gower, can take anywhere between 6-9 hours.
Babysitters are only required to look after your child(ren) for the time period booked. In extreme circumstances where you do not return to collect your child(ren) after the agreed time period, plus one additional hour, babysitters reserve the right to contact the Lord Howe Island Police Station to ask for assistance in locating you.
Should you re-book your babysitter during your stay, you may do so directly with the babysitter or through Love Lord Howe. The rates applied during your original booking remain the same. If your original babysitter is unable to babysit for you, they will direct you back to Love Lord Howe.
3. Cancellation and Refund Policy
If you cancel your booking:
Should you decide to cancel your babysitting, you must give 24 hours written notice, either via email to Love Lord Howe or via email directly to your babysitter. Verbal requests for cancellation are not accepted.
If 24 hours notice is given: Love Lord Howe will refund any monies paid for the scheduled babysitting, minus a $10 administration fee. The refund will be issued via your original form of payment. You will be required to provide your bank account details if you originally paid via direct credit.
If less than 24 hours notice is given: The two hours of pre-paid babysitting is forfeited. Babysitters are NOT obligated to re-schedule your booking, but may do so depending on their individual schedules and circumstances.
The only exception to our cancellation policy is when you cancel your booking as you or your child are displaying Covid-19 symptoms, or you have received notification from NSW Health you are considered a close contact of a Covid-19 case and must self-isolate. Love Lord Howe will require a letter from the Gower Wilson Memorial Hospital to confirm you have presented with Covid-19 symptoms and have undergone testing, or a copy of the notification from NSW Health notifying you are a close contact, prior to a refund being issued. A full refund with no administration fee will be issued via your original form of payment. You will be required to provide your bank account details if you originally paid via direct credit.
If your babysitter cancels your booking:
If your babysitter is unwell, they will advise you and Love Lord Howe they are unable to babysit. Love Lord Howe will endeavour to find another suitable babysitter for the booking.
In the unlikely event another babysitter cannot be found, Love Lord Howe will fully refund any babysitting monies paid via your original form of payment. You will be required to provide your bank account details if you originally paid via direct credit.
4. Covid-19 Policy
Babysitters listed on our site are requested to meet basic Covid-19 principles such as:
- Mask wearing
- Social distancing
- Advising if they are unwell prior to babysitting
However, this is a non-binding request as Love Lord Howe does not employ the babysitters listed on our site. Any babysitting preformed is via a private arrangement between you and the babysitter. Love Lord Howe is not responsible for the individual Covid-19 actions or policies of individual babysitters.
It is important that parents/guardians show due diligence when engaging a babysitter regarding safety around Covid-19. Please discuss any requirements, such as mask wearing and hand washing with your babysitter.
In return, babysitters will advise you of their requirements surrounding their own personal Covid-19 safety.
Love Lord Howe collects personal information in order to connect parents/guardians with babysitters. By booking a babysitter through lovelordhowe.com.au, you consent to us collecting this information and sharing that information with the babysitters listed on our site.
The type of personal information we may collect includes:
- Your contact information such as your name and email address.
- Your children’s information such as their names, ages, medical information and any special needs they may have.
- Information regarding your stay on Lord Howe Island, such as your arrival and departure dates, your accommodation provider and the name of any tour companies you use whilst on Lord Howe Island.
- Your bank account BSB and account number to issue a refund, if you originally paid via direct credit.
We may also collect and publish on our website:
- Reviews of babysitters provided by you, as well as your first name and suburb.
We do not collect:
- Credit card data. All credit card information is entered securely through our payment gateway provider. We do not store credit card information.
Love Lord Howe strives to ensure the security, integrity and privacy of all information collected via this site. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. However, Love Lord Howe will take reasonable steps to protect all personal information provided to us.
Babysitters may also provide the following information to you about themselves including but not limited to:
- Their contact information, such as where they live on Lord Howe, their email address or contact phone number.
- Their employer and employment situation on Lord Howe Island.
- Their personal opinions regarding events and people on Lord Howe Island.
This information is not to be shared with other parties without the consent of the babysitter. Once your babysitter has completed their babysitting agreement with you, unless explicitly requested by the babysitter, all contact between you and the babysitter should cease.
Love Lord Howe has requested that babysitters listed on our site do not to share information about their babysitting clients without their consent. This includes, but is not limited to:
- Your name, your children’s names and your contact information
- Photos and videos of your children whilst in their care
However, this is a non-binding request as Love Lord Howe does not employ the babysitters listed on our site. Any babysitting preformed is via a private arrangement between you and the babysitter. Love Lord Howe is not responsible for the individual personal information and privacy policies of individual babysitters. You should discuss this with your babysitter prior to any babysitting taking place.
Once your babysitter has their babysitting agreement with you, all contact between the you, your children and the babysitter should cease for the privacy of all parties.